Privacy Policy

1. Who we are

Joe Loves Ventura County ("Joe Loves Ventura," "we," "us," or "our") operates the website at joeknowsventura.com (the "Site"), including the Logo Wall promotional experience. This Privacy Policy explains how we collect, use, share, and protect information when you use the Site or submit a claim request.

2. Information we collect

We may collect:

• Contact information you provide when claiming a spot — including your name, email address, and phone number.
• Business / brand information you share in follow-up conversations (for example, logo files or business name).
• Technical data such as browser type, device type, IP address, and approximate location collected automatically when you visit the Site.
• Communications you send us by email, SMS, phone, or form submission.

3. How we use your information

We use your information to:

• Process and respond to Logo Wall claim requests.
• Contact you by phone call, SMS/text message, and/or email about your claim, placement on the wall, related support, and promotional opportunities tied to Joe Loves Ventura.
• Operate, maintain, and improve the Site.
• Comply with legal obligations and prevent fraud or abuse.

4. Phone numbers, SMS & messaging consent

When you submit your phone number on the Site (including through the "Claim a spot" form), you expressly consent to receive communications from Joe Loves Ventura and our service providers at the number you provide. These may include:

• Transactional messages about your claim request and Logo Wall placement.
• Customer care and follow-up calls or texts related to your inquiry.
• Marketing or promotional SMS messages about Joe Loves Ventura programs, events, and local partnership opportunities, where permitted by law and where you have consented.

Message frequency varies. Message and data rates may apply. Consent to receive SMS is not a condition of purchasing any goods or services. You may opt out of SMS at any time by replying STOP. For help, reply HELP or contact us using the details below. Carriers are not liable for delayed or undelivered messages.

We may use messaging and CRM platforms (including GoHighLevel and related telephony providers) to store your contact information and send SMS, email, or voice communications on our behalf.

5. How we share information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Site, process form submissions, send email/SMS, host data, or provide customer support (for example, hosting, Slack notifications, and GoHighLevel / messaging vendors).
• Legal / safety recipients when required by law or to protect rights, safety, and security.
• Business transfers in connection with a merger, acquisition, or asset sale, subject to appropriate protections.

6. Data retention

We retain personal information for as long as needed to fulfill the purposes described in this Policy, including following up on claims, maintaining business records, and meeting legal or compliance requirements. SMS opt-out requests are honored promptly.

7. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is 100% secure.

8. Your choices & rights

Depending on where you live, you may have rights to access, correct, delete, or limit use of your personal information. To exercise these rights, or to update your contact preferences, email us at the address below. You may unsubscribe from marketing emails via the link in those emails, and from SMS by replying STOP.

9. Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Continued use of the Site after changes means you accept the updated Policy.

11. Contact us

Questions about this Privacy Policy or our data practices:

Joe Loves Ventura County
Website: joeknowsventura.com
For privacy or SMS support, use the contact options published on the Site or reply HELP to any of our text messages.